JRN 493 Week 5: Collaboration and Coordination

This week, on Thursday, Allscripts documentation did something a little different; the entire documentation team in all locations (Raleigh, Chicago, Boston and Malvern) worked on the same project. Normally, we’re all working on our variety of applications that we “own” the documentation for, but Thursday we were all organizing, classifying, and copy-editing previously written documentation. And it showed me quite a bit about how much can be accomplished when you coordinate with your team. 

Let me backtrack a bit and explain why all of us were working on the same thing. Documentation recently upgraded our Content Management System (CMS), where we keep all our documentation, and we’re in the process of upgrading to an Online Information Center (OIC) so our documentation can be more easily distributed to clients. To make the transition to the OIC more comfortable, upper management (smartly) decided to have all our documentation updated to reflect current standards and styles (some of our documentation is old, and thus doesn’t do so) and tagged with appropriate markers so clients can find it when it’s in the OIC.

That sounds simple, but we have a LOT of documentation (the secondary application I work on, Sunrise Financial Manager, has at least 500 pages of configuration and application documentation, and that’s just for the most recent version). So it’s going to take more than one person to edit and tag all that, and that’s just one application we support. Hence, the whole team contributing to the cleanup.

So, on Thursday, the team as a whole cleaned up and tagged roughly a fifth of our entire documentation library. I don’t know exactly how many pages or topics or maps that is, but I assure you it is a lot. This is important for two reasons: It shows how much the team as a whole can accomplish in one day and it means the team only has to do this four more times throughout the year to get the whole of our library ready for the OIC.

So much can be accomplished with coordination and collaboration with a team as experienced and skilled as the one I work on, and I’m grateful every day to work with such an awesome team.

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